Last Updated: February 10, 2026
GodsRepair (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website godsrepair.com or use our home repair and construction services in Nottingham and surrounding areas.
Please read this Privacy Policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by all terms outlined here. If you do not agree with our policies and practices, please do not use our website or services.
1. Information We Collect
Personal Information You Provide
We may collect personal information that you voluntarily provide when you:
- Fill out our contact form or booking form
- Request a free quote or estimate
- Subscribe to our newsletter or marketing communications
- Call, email, or message us directly
- Complete a customer satisfaction survey
-
Apply for employment with us
Table Category Examples Identity Information Full name, title Contact Information Email address, phone number, home address Property Information Property address for service, photos of repair areas Service Preferences Type of repair needed, preferred appointment times Payment Information Bank details, credit/debit card information (processed securely) Communication Records Emails, phone call logs, messages Technical Information IP address, browser type, device information
Information Automatically Collected
When you visit godsrepair.com, we automatically collect certain information using cookies and similar technologies:
- Log Data: IP address, browser type, operating system, referring URLs, pages viewed, date/time stamps
- Device Information: Device type, screen resolution, mobile network information
- Usage Data: Time spent on pages, clicks, scroll behavior, form interactions
- Location Data: General geographic location based on IP address (not precise GPS)
2. How We Use Your Information
We use the information we collect for the following legitimate business purposes:
Service Delivery
- Respond to inquiries and provide quotes for home repair services
- Schedule appointments and dispatch technicians to your property
- Communicate about your project status, delays, or changes
- Verify your identity when you contact us
Marketing & Communications (With Your Consent)
- Send promotional emails about new services, seasonal offers, or tips
- Share home maintenance advice and DIY guides
- Request reviews or testimonials after service completion
- Retargeting ads on Google, Facebook, and other platforms
Website Improvement
- Analyze website traffic and user behavior to improve functionality
- Test new features and optimize page layouts
- Prevent fraud and ensure website security
- Troubleshoot technical issues
Legal Compliance
- Comply with legal obligations (tax, accounting, health & safety)
- Resolve disputes and enforce our agreements
- Protect our rights and property
3. Legal Basis for Processing (GDPR)
Under UK GDPR, we process your personal data based on the following legal grounds:
| Purpose | Legal Basis |
| Providing repair services | Contractual necessity — to fulfill our contract with you |
| Responding to inquiries | Legitimate interests — to grow our business and serve customers |
| Marketing communications | Consent — you can opt out anytime |
| Website analytics | Legitimate interests — to improve our services |
|
Legal compliance |
Legal obligation — to comply with laws |
4. How We Share Your Information
We do not sell your personal information. We may share data with:
Service Providers
| Provider Type | Purpose | Example |
| Payment processors | Secure payment handling | Stripe, PayPal, Square |
| Email marketing | Send newsletters and updates | Mailchimp, SendGrid |
| Website hosting | Store and serve website data | SiteGround, Cloudflare |
| Analytics | Track website performance | Google Analytics |
| CRM systems | Manage customer relationships | HubSpot, Zoho |
| SMS services | Send appointment reminders | Twilio |
Third-Party Platforms
- MyBuilder, Rated People, Checkatrade — if you found us through these platforms, they may have their own data collection
- Google & Facebook — for advertising and retargeting (anonymized data)
- Insurance providers — when required for liability coverage
Legal Requirements
We may disclose information if required by:
- Court order or legal process
- Law enforcement or regulatory authorities
- Protection of our rights, property, or safety
- Prevention of fraud or illegal activity
Business Transfers
If GodsRepair is acquired or merges with another company, your information may be transferred as part of that transaction.
5. Cookies & Tracking Technologies
What Are Cookies?
Cookies are small text files stored on your device that help us provide and improve our services.
Types of Cookies We Use
| Type | Purpose | Duration |
| Essential | Website functionality, security, form submissions | Session — 1 year |
| Analytics | Google Analytics — understand user behavior | 2 years |
| Marketing | Facebook Pixel, Google Ads — relevant advertising | 90 days — 2 years |
| Preferences | Remember your settings (language, region) | 1 year |
Managing Cookies
You can control cookies through:
- Browser settings: Block or delete cookies
- Cookie banner: Adjust preferences when you first visit
- Our cookie settings: [Link to cookie preference center]
Note: Disabling essential cookies may prevent website features from working properly.
6. Data Security
We implement appropriate technical and organizational measures to protect your data:
- SSL encryption — all data transmitted via HTTPS
- Secure servers — firewalls and intrusion detection
- Access controls — limited staff access to personal data
- Regular backups — encrypted and stored securely
- Staff training — data protection and privacy awareness
- Third-party vetting — all providers sign data processing agreements
However, no internet transmission is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Data Retention
We retain your personal information only as long as necessary:
| Data Type | Retention Period | Reason |
| Customer records | 7 years | Tax, accounting, and legal obligations |
| Quote inquiries (non-customers) | 2 years | Potential future business, marketing |
| Marketing subscribers | Until unsubscribed | Ongoing consent |
| Website analytics | 26 months | Google Analytics default |
| Photos of work | 1 year | Quality assurance, dispute resolution |
After these periods, data is securely deleted or anonymized.
8. Your Privacy Rights (GDPR)
Under UK data protection law, you have the following rights:
| Right | Description | How to Exercise |
| Access | Request a copy of your personal data | Email us at privacy@godsrepair.com |
| Rectification | Correct inaccurate or incomplete data | Contact us with corrections |
| Erasure | Request deletion of your data (“Right to be forgotten”) | Email request with ID verification |
| Restriction | Limit how we use your data | Specify restrictions in writing |
| Portability | Receive data in a machine-readable format | Request JSON/CSV export |
| Objection | Object to processing based on legitimate interests | Unsubscribe or email us |
| Automated decisions | Not be subject to solely automated decisions | N/A — we don’t use automated profiling |
How to Submit a Request
- Email: privacy@godsrepair.com
- Post: GodsRepair, [Your Business Address], Nottingham, [Postcode]
- Response Time: Within 30 days (may extend for complex requests)
- Verification: We may request ID to confirm your identity
9. Children’s Privacy
Our website and services are not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us immediately and we will delete it.
10. International Data Transfers
We are based in the United Kingdom. Your data is primarily stored and processed in the UK or European Economic Area (EEA).
Some of our service providers (e.g., Google, Mailchimp) may transfer data to the United States. We ensure such transfers are protected by:
- Standard Contractual Clauses (SCCs) approved by the European Commission
- Adequacy decisions where applicable (e.g., UK-US Data Bridge)
11. Third-Party Links
Our website may contain links to:
- Trade platforms: MyBuilder, Rated People, Checkatrade
- Social media: Facebook, Instagram, LinkedIn
- Partner websites: Suppliers, industry associations
We are not responsible for the privacy practices of these third parties. Please review their privacy policies separately.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect:
- Changes in our business practices
- New legal requirements
- Updated technology or security standards
We will notify you of significant changes by:
- Posting the updated policy on this page with a new “Last Updated” date
- Sending an email to active customers (for material changes)
- Displaying a banner notice on our website
Continued use of our website or services after changes constitutes acceptance of the updated policy.
13. Contact Us
For questions, concerns, or to exercise your privacy rights:
Data Protection Contact
| Method | Details |
| privacy@godsrepair.com | |
| Phone | 0115 XXX XXXX |
| Post | GodsRepair, [Your Address], Nottingham, [Postcode] |
| Data Protection Officer | [Name if applicable, or “The Directors”] |
Supervisory Authority
If you are unsatisfied with our response, you have the right to complain to:
Information Commissioner’s Office (ICO)
- Website: ico.org.uk
- Phone: 0303 123 1113
- Address: Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
14. Specific Notices
CCTV & Photography
-
We may take photos of repair work for quality records, insurance, and marketing (with your consent)
- CCTV may operate at our premises for security
Reviews & Testimonials
- With your permission, we may publish your reviews on our website and third-party platforms
- You can request removal at any time
Job Applicants
- Employment applications are retained for 12 months if unsuccessful
- Equal opportunity monitoring data is anonymized
© 2026 GodsRepair. All rights reserved.
This Privacy Policy is protected by copyright. Unauthorized copying or modification is prohibited.
Quick Reference: Your Choices
| Action | How To |
| Unsubscribe from emails | Click “Unsubscribe” at bottom of any email |
| Update contact details | Email info@godsrepair.com |
| Request data deletion | Email privacy@godsrepair.com with subject “Deletion Request” |
| Opt out of cookies | Use cookie banner or browser settings |
| See what data we have | Email privacy@godsrepair.com with subject “Subject Access Request” |